Refund policy

 

Online Exchange/Cancellation Policy

 

Custom Ordered Products:

These are items specially ordered from manufacturers based on your specific preferences, including fabrics, colors and finishes. Due to their unique nature, exchanges or cancellations for these items are not possible. Please ensure accuracy in size and color and fit, before finalizing your order. For critical color choices, we strongly advise working with our designers, to preview samples beforehand. Please note that natural variations in wood or leather grain patterns and fabric or leather wrinkling are expected and are not considered defects, thus cannot be returned, exchanged, or replaced. Hendrixson's Furniture reserves the right to decline any return, exchange, or cancellation at our discretion.

Exchanges:

For non-custom (in-stock) items, exchanges are permitted for any other in-stock item within 10 days of receipt. Additional pickup/delivery fees may apply. Delivery costs are non-refundable.

Returns:

All custom special ordered products and mattresses, are non-refundable and non-exchangeable, however if the factory allows, a restocking fee of up to 25% is applicable for returned items, along with return shipping fees. The original delivery costs are non-refundable.

Cancellations:

Orders canceled before entering production will be refunded and may incur a processing fee up to 10%.  If you are only modifying an order prior to production, please contact support@hendrixsonsfurniture.com or call 215-794-7325 ext. 212

Chargebacks - Zero Tolerance:

Attempting to reverse a credit card charge, whether before or after order delivery, will result in a 10% processing fee. To cancel or modify an order, please contact us at support@hendrixsonsfurniture.com 

Note: Product defects are covered under our Warranty Information.

Warranty Information:

All products purchased from Hendrixson's Furniture are backed by varying manufacturer warranties. All manufacturers reserve the right to repair items as needed.  As authorized dealers, we have strong relationships with our suppliers and assist in warranty claims. To file a warranty claim, please contact us at (215) 794-7325 ext. 212 or support@hendrixsonsfurniture.com